Contact HMRC - Skatax (2023)

Dedicated agent lines

These lines give priority to tax agents and have significantly reduced waiting times:

• HMRC Debt Management number: 0300 200 3887

• HMRC Self Assessment and PAYE for Individuals Number: 0300 200 3311

• It relieves pain and tension caused by tense and cramped muscles.

• HMRC Tax Claims Unit-nummer: 0345 300 3943

Campaigns and disclosures

• HMRC Contract Disclosure Center-nummer: 0300 057 9336

• HMRC credit card sales campaign number: 0300 123 9272

• HMRC disclosure rule number: 0300 123 1078

• HMRC property rental campaign number: 0300 123 0998

• HMRC National Minimum Wage campaign number: 0300 123 2671

• HMRC Offshore Outreach Facility-nummer: 0300 322 7012

• HMRC Second Tax Campagnenummer: 0300 123 0945

• HMRC Tax Avoidance Schemes Number: 0300 058 8993

Child benefit and tax credits

• HMRC Child Benefit Number: 0300 200 3100

• HMRC Tax Credit Number: 0345 300 3900

• HMRC Tax Credit remittance number: 0345 302 1429

• HMRC tax number: 0300 200 3410

employers

• HMR employer helpline number: 0300 200 3200

• HMRC Employment Status Number: 0300 123 2326

• HMR employees individual application number: 0300 200 3300

• HMRC New Employer Support Number: 0300 200 3211

Income and capital gains tax

Special HMRC Agent Lines (above) provide agents with priority services

• HMRC Agent Line Number - Employees: 0300 200 3300

• HMRC agent self-assessment line number: 0300 200 3310

• HMRC Online Services-helpdesknummer: 0300 200 3600 - (For technical problems using HMRC systems)

National Insurance (NI)

• General HMRC inquiries and missing NI numbers: 0300 200 3500

• HMRC - Apply for an NI number (JobCentre Plus): 0345 600 0643

• HMRC class 1 adjournment: 0300 056 0631

• Seafarers: 0300 058 2419

Tax payment

• HMRC General advice on making payments: 0300 200 3401

All major taxes

• HMRC business payments support: 0300 200 3835

• HMRC questions about online card payments: 0300 200 3601

• HMRC Self Assessment Pay by phone: 0300 200 3402

• Difficulties with the refund, the deadline has not yet passed

• HMR Self Assessment Payments helpline number: 0300 200 3822

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• Problems with payment, payment term has expired:

• HMRC confirms Field Force Officer ID: 0300 200 38622

• HMRC International Tax Debt (MARD): 0300 053 8932

• Miscellaneous HMRC Payments: 0300 200 3854

• HMRC number for non-residents: 0300 322 7657

Evasion and Fraud Complaint

• HMRC Fraud Helpline: 0300 123 2040

• HMRC Benefits: 0800 854 440

• HMRC Customs, Excise and VAT number: 0800 585 000

• HMRC FCA information line: 020 7066 9200

• Report suspicious NCA activity: 020 7238 8282

• HMRC Tax Fraud Helpline: 0800 788 887

specialized departments

• Annual Housing Tax (ATED): 0300 200 3510

Also stamp duty land tax, stamp duty reserve tax

• Storage of alcohol and tobacco: 0300 200 3701

• Helpline in case of death: 0300 200 3300

• Charity and Community Amateur Sports Club: 0300 123 1073

• HMRC Construction Industry Scheme-nummer: 0300 200 3210

• HMRC Creative Industries Tax Credits: 0300 051 0191

• HMRC Deceased Estates, Inheritance Law, IHT: 0300 123 1072

• HMRC expats: 0300 053 3148

• HMRC Employers - National Minimum Wage: 0800 917 2368

• HMRC Employer Related Securities: 0300 055 0826

• HMRC Business Investment Scheme i SEIS: 0300 123 1083

• Foreign artists HMRC: 0300 054 7395

• HMRC High Net Worth unit: 0300 052 8549

• HMRC Individual Savings Accounts: 0300 200 3312

• HMRC National Insurance Premium Tax: 0300 059 2688

• HMRC Miscellaneous Taxes: 0300 200 3700

Collective tax, flight tax, gambling tax, landfill tax

• Outside UK HMRC owner number: 0300 051 6644

• HMRC Pension Schemes: 0300 123 1079

• HMRC Share and Asset Valuation: 0300 123 1082

• HMRC State Pension (new applications): 0800 731 7898

• HMRC Research and Development: Cardiff 0300 058 2420

• HMRC (Wales, Scotland and Northern Ireland), Croydon: 0300 051 1811

• HMRCLeicester: 0300 051 5236

• HMRC Manchester: 0300 051 0190

• HMRC Portsmouth: 0300 052 8835

• HMRC trusts: 0300 123 1072

VAT and excise duties

• HMRC VAT helpline General inquiries: 0300 200 3700

• HMRC tax deferral: 0300 059 4243

• HMRC excise motion and control systems: 0300 057 5989

• HMRC Intrastat: 0300 059 4231

• HMRC Overseas Pay Unit outside UK: 0300 054 5316

• HMRC online business services: 0300 200 3701

Information that Agents/Accountants/Tax Advisers require when contacting HMRC

An agent calls HMRC You must answer five questions correctly. Initial questions about the agent will be asked, including:

• Agent (caller) name.

• Practice name.

• Practice direction.

• Agent reference number.

• Additional questions are customer related and may include:

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• Name.

• The seat of the customer, and in his case the seat of the company.

• client UTR.

• The customer's social security number.

HMRC telephone agent

The agent has the right to ask HMRC staff questions to determine if they really are who they say they are. Questions HMRC staff are allowed to answer include:

• Date and time of the previous call the agent contacted HMRC about this customer.

• The date the SA or other regularly issued HMRC document was issued.

• The name of a member of HMRC staff.

• Verifiable telephone number from which HMRC is calling.

Please contact HMRC via email

There is no publicly available tool for communicating with HMRC via email, but it is possible to use standard or structured email, web chat and online forms for certain types of transactions and contacts. HMRC is developing digital services at a fairly rapid pace and the information below is likely to change regularly. Below we have listed only those services available to agents; Additional services are available to taxpayers and claimants through a digital tax account. HMRC plans to implement additional services for agents, but this will likely be through commercial software.

HMRC telephone agent

The agent has the right to ask HMRC staff questions to determine if they really are who they say they are. Questions HMRC staff are allowed to answer include:

• Date and time of the previous call the agent contacted HMRC about this customer.

• The date the SA or other regularly issued HMRC document was issued.

• The name of a member of HMRC staff.

• Verifiable telephone number from which HMRC is calling.

Facilities available to agents include: Structured emails

• Data protection data subject access request(see GKB handbook) On behalf of the client who receives the response.

• Data protection data subject access request- Social Security. On behalf of the customer receiving the response.

• General excise application form

• Complaints about internet services

• Formulate agents iron online

• Notification that no corporation tax is due

• Notification of non-repayment of installments due class 1A NI

• PAYE encryption query

• Sign up for a self-assessment (SA1)

• Application for a certificate of residence in Great Britain - Individual

• Application for a certificate of residence in Great Britain - Individual

• Application for UK Residence Certificate - Limited Companies

• Application for a certificate of residence in Great Britain - Partnership

• Tax evasion hotline information report

• General VAT application form:The query types you can use are listed in the form

• Questions about the online VAT service

e-dog

phishing@hmrc.gsi.gov.uk to report fraudulent emails and text messages (see guides). custom.hotline@hmrc.gsi.gov.uk to report customs, excise and VAT fraud. ir35@hmrc.gov.uk forIR35 consultations.

HMRC Other forms

• total rate

• air passenger service

• alcohol duties

• Capital Gains Tax

• charities

• child benefits

• The pace of climate change

• Undertakings for collective investment and Admitted Investment Funds

• Social amateursportverenigingen

• Scheme of the construction industry

• Outsourced pension plans

• Corporation tax

• Employment Values

• HMRC-phrase

• foreign artists

• fuel service

• play homework

• HMRC-campaigns

• Import and export

• Income tax

• Inheritance tax

• International taxes

• storage load

• fuel service

• Living and working at home and abroad

• money laundering regulations

• social Security

• Non-resident owners

• PAY

• HMRC-Payment

• pension system

• Oil income tax

• savings and investments

• self confidence

• samozatrudnienie

• Valuation of stocks and assets

• Stamp and provisional taxes

• legal payment

• Tax advisers and advisors: authorization

• Disclosure of tax evasion

• Tax credits

• Tobacco tax

• Trusts and estates

• IVA

Mail contact HMRC: Please contact HMRC by mail

HMRC has consolidated its mail centers in recent years and is scanning more and more mail. Replies to HMRC correspondence should be sent to the address given in that correspondence.

HMRC postal address

Couriers sending mail to an HMRC PO box or BX postcode should send mail to:

• Her Majesty's Tax and Customs Office.

• View of Benton Park.

• Newcastle upon Tyne.

• NE98 1ZZ.

In other cases, use the addresses below

Central Agent Authorization Team (see paper authorization manual)

• Central agent support team

• Contributions to ZUS and the Employers Office

• Her Majesty's Tax and Customs Office

• Her Majesty's Tax and Customs Office

Address biura HMRC Corporate Tax Services

• Her Majesty's Tax and Customs Office

• BX9 1AX

HMRC Employers and Construction Industry Directorate

• ZUS and employer's contribution office

• Her Majesty's Tax and Customs Office

• BX9 1BX

HMRC NIC and address for employer complaints

• Her Majesty's Tax and Customs Office

• BX9 1AA

Addressert biura HMRC National Insurance Contributions

• ZUS and employer's contribution office

• Her Majesty's Tax and Customs Office

• BX9 1AN

HMRC Address for complaints about online services

• Her Majesty's Tax and Customs Office

• Complaints about digital services

• Accounting Victoria Street on the 2nd floor

• Shipleya

• BD98 8AA

HMRC PAYE Directorate, Self Assessment, Capital Gains Tax, Inheritance Tax Directorate

• Her Majesty's Tax and Customs Office

• BX9 1AS

HMRC PAYE and self-assessment complaint address

• Her Majesty's Tax and Customs Office

• BX9 1AB

HMRC VAT address (if the online VAT information service is not suitable)

• Her Majesty's Tax and Customs Office

• VAT Written advisory team

• House of Alexander

• Victoriala, 21

• Southend-On-Sea

• SS99 1HAB

• IsWhere is my answering machine?which agents can be used to find out when to expect a response from HMRC.

HMRC VAT address (if the online VAT information service is not suitable)

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