Frequently Asked Questions (FAQ) | european watson (2023)

Our vehicles regularly travel to Europe and we are here to help with any queries.

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If you just need to transport a simple vehicle or if you are moving and want to take your vehicle with you, we can help.

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We regularly travel to Spain and can assist with moves from the UK to Spain.

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We offer free, no-obligation quotes on a per-customer basis, making sure to take into account the smallest details of the move to ensure you don't face any hidden costs.

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What is considered a move?

Moving is a major life event in which you move from one permanent place of residence to another. This is usually for several reasons, such as job changes, changes in family circumstances or personal reasons. Whatever the reason, a move requires careful planning and preparation to ensure a smooth transition.

An important point when planning a move is the time you will live in your current place of residence. In most cases, relocation can only be considered if you have lived in the locality for 12 months or more. After all, a change of residence means a permanent change of residence.

Moving is a major undertaking that requires careful planning and preparation. By knowing the eligibility requirements and taking the necessary steps to prepare, you can ensure a smooth and successful transition to your new permanent residence.

I have a second home or I am not eligible to move and I have to pay VAT. How do I know how much it will be?

Tax costs depend on the country where the goods are imported. For goods arriving in the UK, the VAT charge is normally 20% of the declared stock value plus a small deferral fee for using a deferred HMRC account.

Goods arriving in France, VAT rates are different for different categories of things. Fill out the "UK to France taxable inventory" in your Moving Introductory Package so that we can send you to French Customs before you move and ask for the cost of taxes/duties.

Goods arriving in Spain, taxes and duties are calculated according to the volume of the cargo. This will be resolved by the Spanish customs after sending the documentation and informing about the amount to be paid. It would be realistic to expect a few hundred to a thousand euros for most moves. At first, paying taxes on things you already own may seem like an unwanted item in an already stressful time when many people fear the tax bill will run into the thousands of dollars. Fortunately, that's usually not the case and that shouldn't stop you from moving your taxable assets. Our team will be happy to advise you on how to do this.

I inherited property from a deceased family member who lived abroad, do I have to pay VAT and/or import duties?

Inheriting property from a loved one who has passed away can be a complex and emotional process, so it's important to understand the tax implications. The question is often whether you have to pay VAT or excise duties on things you inherit.

In most cases the answer is no. If you can prove in your will and/or testament that you were part of the estate, you probably do not have to pay VAT or social security contributions on the things you inherited. This is because VAT and duties are usually applied to goods that are bought or sold, not goods that are given as a gift or inheritance.

Please note, however, that you may still be required to provide an inventory of the goods you are transferring. This is required for customs purposes as it ensures that goods are properly declared and any applicable taxes or duties are correctly determined. The inventory must contain detailed information about each item being transferred, including its value, provenance and other relevant details.

Do you bring plants/food/alcohol/tobacco etc?

Brexit, the United Kingdom's departure from the European Union, has brought many changes, including the obligation to report everything brought into the country. Think of personal items that people can take with them when they move. Unfortunately, this has made the international moving process more complicated, costly and time-consuming than ever before.

The process for reporting these items can be quite complex, requiring individuals to provide extensive documentation and paying significant fees. In some cases, you may even need the help of a customs broker or broker, adding to the cost and complexity of the process.

In addition, no government currently offers the option to include the transfer of these assets in the transfer. This means that people have to go through a complicated and costly customs process on their own, which is not an option for many people.

The impact of Brexit on people moving abroad cannot be underestimated. This has created significant barriers to entry, making relocation more difficult and costly. While some solutions may emerge in the future, the process currently remains difficult and largely unfeasible.

Are my belongings under your care insured?

It's a common misconception that if you pack your own boxes, they won't be insured when you move. However, at Watson European we understand that packing your belongings can be a personal and important part of the moving process. That is why we offer specialized moving insurance that covers your belongings, even if you have packed them yourself.

We believe you should have the freedom to pack your belongings the way you want, without having to worry about the safety of your belongings in transit. Our insurance policy is specifically designed to give you peace of mind knowing that your belongings are protected during the moving process.

In fact, we do our best to ensure that all items are packaged securely, regardless of who packed them. We provide our customers with high-quality packaging materials and advise on how to pack items securely so that they arrive at your new home in the same condition as they left it.

Whether you choose to pack your belongings yourself or prefer to leave it to our team of experts, you can rest assured that your belongings are fully insured with our specialist moving insurance. At Watson European, we are committed to providing our customers with a reliable and stress-free move, including full protection of all your belongings during transit.

Are packaging materials included?

Unless stated otherwise in writing, packaging materials are not included. See our conditions.

Our team understands the importance of clear and concise communication, especially when it comes to questions from our customers. We want to make sure you have all the information you need to make informed decisions about using our services.

Ultimately, our goal is to provide a positive shopping experience and exceptional customer service. We believe that clear and concise communication is key to achieving this and we do our best to ensure you have all the information you need for your purchases.

We make and package our products with great care for shipment, but unless expressly stated in writing, packaging materials are not included. If you have any questions or concerns about our products or policies, our customer service team is always here to help.

In addition to our terms and conditions, we also provide detailed product descriptions on our website to help you make the best choice for your needs.

Can I leave assembled Flatpack furniture?

Flatpack furniture is a very popular part of many homes, known for its low price, convenient packaging and availability. To achieve all these things, it is often made of cheaper materials that, once assembled at home, are perfectly suited to the task at hand; however, they are not intended to be transported when folded. This is why,

Watson European strongly recommends disassembling the furniture in packs before our arrival to ensure they are suitable for travelling, it has a long way to go!

Do I have to empty drawers?

Yes, the contents of chests and other mobile units must be emptied prior to our arrival unless otherwise stated in writing in clause 3.1.10 of our Terms and Conditions.

Drawers and drives are often hard enough to maneuver at the best of times, and while they still hold content, the weight can add up significantly. In addition, the risk of injury is much higher. The appliance may collapse when lifted or transported due to its weight, drawers or doors open earlier, causing damage to your property and our staff.

60 days of free staging?

Moving can be a stressful experience, especially when moving between countries. At our moving company, we understand that you have a lot to do during this time. That's why we offer all our customers moving between the EU and the UK free storage for up to 60 days at our dedicated facility in Lincoln, UK.

This means you can take some time to settle in and tie up any loose ends before we arrive with your belongings. You may even decide to use this time to renovate your new home and make sure it's perfect before you move in.

With our free storage offer, you have time and space to catch your breath and prepare for your new life. Whether you need to catch your breath or refine last-minute details, we've got you covered.

Of course we understand that sometimes you need more than 60 days of retention. It is not a problem! We offer competitive storage rates that start after your free period ends, so you can spend as much time setting up as you need.

In our company we do everything we can to make your move as smooth and stress-free as possible. Our free storage offering is just one of the ways we go to great lengths to ensure our customers are happy with our services.

How do I upload the necessary documents?

Customs offices are usually very strict about the quality of the documents submitted to them.

Where possible, documents should be scanned into a computer and sent to us as a PDF file.

The reason for this is that PDF documents provide good clarity and security compared to other types of documents. If you are not sure how to use your computer and scanner, seek help from family, friends or neighbours.

Time permitting, you may send us copies of documents for processing; however, before doing so, consider the reliability of the postal service. Also never send original documents by post!

What other services do you offer?
(Video) Watson Assistant Personalised Response using your own Entities and Intents (without @sys-person).

Watson European is a growing and versatile company operating mainly between the UK, France and Spain. In addition to removals, we have specialized teams that can also transport your vehicles. From cars to tractors, caravans and motorhomes, we can provide a complete service or just a part of it!

If you have questions about any of the questions we've answered here, or if you have a question we haven't answered, please contact us. We like to talk and look at what we can do for you!

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